Flash Video Difficulties
If you experience issues installing
or using the latest version of Adobe Flash player on this site, it
is most likely a faulty Flash player installation.
Remove the Faulty Flash Player
For Windows users, try the following
to remove the faulty player and install the latest version:
- Download the Adobe Flash Player
uninstaller:
Windows:
uninstall_flash_player.exe (181 KB) (updated 04/08/08)
Note: If you have a Windows Flash Player uninstaller
downloaded prior to April 4, 2008 on your desktop, then please
delete it and download the latest version.
- Save the file to your system,
choosing a location where you can find it (for example, your
desktop).
- Quit all running applications,
including all Internet Explorer or other browser windows, AOL
Instant Messenger, Yahoo Messenger, MSN Messenger, or other
Messengers. Check the Windows system tray carefully to make
certain no applications are still running which might possibly
use Flash Player.
- Click Start >
Run.
- Type cmd in the
Open field.
- Click OK.
- In the command window, navigate
to the folder the uninstall_flash_player.exe
file was saved to (if it was saved to your desktop, this is done
by typing cd desktop and then pressing enter)
and then type:
uninstall_flash_player.exe /clean
- Press Enter.
- Restart your computer.
- Reinstall the
Flash Player
Plugin from Adobe.
For other operating systems, consult
the following websites:
Are You Still Having Trouble with
the Flash Player?
If you followed the instructions
above and still have trouble with the Flash player, please consult
the following websites:
Troubleshoot Adobe Flash Player installation for Windows
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166&sliceId=2
Troubleshoot Adobe Flash Player for Intel-based Macs
http://kb.adobe.com/selfservice/viewContent.do?externalId=2dda3d81&sliceId=2
Troubleshooting Adobe Flash Player for Linux and Solaris
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15397&sliceId=1
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