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Welcome to the Stadium People University Training & Education Center

Part of our commitment to providing excellence for our customer venues and their paying guests, is to ensure each of our staff members is knowledgeable and confident in offering their absolute best.

Employees who know what to expect on the job and have the necessary training to provide it are 100 times happier in their jobs and more likely to stay and refer friends and family to join them. We want to make sure all of our staff are in the best position to succeed.

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Earn Your Stadium People Certifications

Complete more training, jump to new levels, and unlock more benefits over your career.

1

SP Level 1 Certification

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  • Completed within first 90 days of employment

  • New Hire videos and onsite training marked by level

  • 2 Years of industry experience or license qualifies

2

SP Level 2 Certification

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  • All Level 1 Training Completed

  • Level 2 Videos and 1 year service

  • Get priority scheduling and primary positioning

  • Avoid wait listing for most events

  • Entry to exclusive prize drawings and more

3

SP Level 3 Certification

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  • All Level 2 Completed

  • Level 3 Videos and Trainings and 2 years service

  • Fast Track Promotion to Supervisor or Lead role

  • Priority scheduling and positioning without wait list

  • Entry into exclusive prize drawings and more

Training Videos and Content

Use the arrows to scroll to your next required video and take the mandatory quiz to ensure you mastered the topics in the video.
70% minimum is required to pass each training, but take it again to improve your results.

1

Level 1 Video Requirements

*Requirement may be waived with onsite training of two hours and completed orientation

4 Required Videos for Level 1
(1) Stadium People Orientation (12:06 Min) | (2) Stadium People Event Staff Training (6:28 Min)
(3) Stadium People Guest Services Training (6:52 Min) | (4) Stadium People Guest Access Control (2:49 Min)

Stadium People Orientation
New staff will become familiar with the Stadium People work experience and learn the basics of Event Staff job duties

Stadium People Guest Services
Here staff will discover the importance of the Guest Experience and their role in bringing events to life

Stadium People Event Staff Training
We introduce our staff here to the basics of Ushering, Ticket Scanning and Guest Directional Assistance

Stadium People Access Management
Our staff will become familiar with guest screening methods, such as bag checks, wanding, magnetometer processing and more

2

Level 2 Video Requirements

*Completed security license may waive certain videos, so ask your event manager for more info

Required Videos for Level 2
Two Videos and Completed Quizzes from the Safety & Security Section
Two Videos and Completed Quizzes from the Customer Service Section

Safety & Security Videos

Emergency Evacuation
Staff will learn their role in the evacuation of guests from any video as this specific video goes through a general evacuation plan.

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COMING SOON

Walk Through Metal Detector Training
Staff will learn their role in the operation of metal detectors (Magnetometers) and managing guests who enter through them.

Guest De-Escalation
We cover some techniques here for diffusing angry customers using some very popular professional techniques.

Customer Service Videos

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Conflict Resolution: Let them Vent
Staff will learn about how to resolve issues with guests and apply it to the events world through general scenarios

Customers with Abusive Language
Staff learn to deal with customers using abusive language at events and their venues.

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Dealing with Rude Customers: Listen & Don't Argue
Staff will learn the importance of avoiding arguing with customers by listening
and turn difficult customers into happy ones.

3

Level 3 Video Requirements

*Certain minimum requirements must be met to earn L3, so ask your event manager for more info

Required Videos for Level 3
Any combination of four Videos and Completed Quizzes from the below section will complete the Level 3 Requirement.

Leadership: Locating Yourself
Those in leadership roles will learn how to put themselves on a key spectrum when it comes to managing others. 

Taking Responsibility
Are you taking 100% responsibility for what is important in the work environment? Test your leadership skills here with this video. 

Understanding the Drama
Put yourself in the right spot when it comes to dealing with the drama in work environment.

Ending Gossip at Work
Make the radical choice that many leaders cannot by learning how you can put an end to the petty things you're hearing around you.

Integrity
Are you living a life of integrity and does is show in your presence with others in the workplace?

Level 1 Videos
Level 2 Videos
Level 3 Videos
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Position Requirements and Docs

Select a tabbed section to download and read more about your role and its requirements

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Event Managers

  • Program Oversight

  • Client Interface

  • Resource Provision

  • Incident & Issue Resolution

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Event Leads & Supervisors

  • Game Day Management

  • Staff Management & Oversight

  • First Response to Issues

  • Event Prep & Reconciliation

Position Requirements

Uniform & Appearance Guidelines

Take a spin through our staff gallery for a look at just some of the various uniforms and how they must be worn onsite. Many clients choose to incorporate their own branding with ours. Supervisor shirts are typically a gray or black to denote the difference.

Contact Us
Stadium People
Innovative Solution Advisors, LLC
Texas Security License #B16444
Georgia Security License #PSC002646

4455 LBJ Freeway, Suite 1080
Dallas, Texas 75244
Phone: 800-859-1615

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© 2025 Innovative Solution Advisors, LLC - All rights reserved

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